Coronavirus (COVID-19) Update

Updated 01.06.20

We hope to be open for holidays from 4th July.

 We hope that you are all safe and well and following all the Government's instructions

After the latest Government’s announcements today (11 May) extending the UK Covid -19 restrictions, our resorts will now remain closed until 4 July. Please keep checking back here as we’ll review this as and when the Government next changes its current advice, but we hope to be open for holidays from July 4th.

Our Charter for Re-opening:

You are in safe hands, with our commitment to you…
- A fully trained and aware team
- Increased cleaning procedures
- Antibacterial spray available in central facilities
- Alcohol hand gel available in central facilities
- Increased chlorine levels in leisure and spa pools
- Perspex barriers at service areas
- Social distancing markings on the floor
- Facility capacities, where open, reduced to promote social distancing
- Temperature checking facilities available to our team
- One-way systems in effect to reduce congestion
- Non-contact service is possible

Play your part, how you can help us:
- Don’t travel if you have a high temperature, please call our team on 03333 700 555 for alternative options in line with booking T&Cs
- Please use the hand gel and antibacterial spray provided
- Please ensure your hands are cleaned regularly with soap and water for at least 20 secs
- Please contact us by phone or email, unless essential don’t pop in and see us
- If you feel unwell, return home immediately. Once home let us know.
- Always observe social distancing
- Respect our team and fellow guests
- Have a great stay with us

Thank you, take care, and have a happy holiday!

 

 

For guests booked to stay between now and up to 3 July only

We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help. 

Please choose one of the following options: 

 

  1. REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May or  June 2021 for the same value as you paid this year, so there are no extra costs for you.

 To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.


  1. CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.

 To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.


  1. CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.

 

For holidays arriving from 4th July onwards, what should you do?

Currently, if you are due to arrive anytime from 4th July onward, the Government have given the clear indication that we should be able to open the Resorts. Your booking remains valid and our booking terms and conditions of your holiday do fully apply.  If that date changes due to further Government instruction we will naturally let you know prior to your arrival date.

If you receive a letter reminding you that the balance of your holiday is due, (Arrival from July 4th Onward) please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.

 

Thank You & we’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.

 

Aria Resorts

 

 

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FAQs

See below some of the questions we get frequently asked

You are in safe hands, with our commitment to you…
- A fully trained and aware team
- Increased cleaning procedures
- Antibacterial spray available in central facilities
- Alcohol hand gel available in central facilities
- Increased chlorine levels in leisure and spa pools
- Perspex barriers at service areas
- Social distancing markings on the floor
- Facility capacities, where open, reduced to promote social distancing
- Temperature checking facilities available to our team
- One-way systems in effect to reduce congestion
- Non-contact service is possible

Play your part, how you can help us:
- Don’t travel if you have a high temperature, please call our team on 03333 700 555 for alternative options in line with booking T&Cs
- Please use the hand gel and antibacterial spray provided
- Please ensure your hands are cleaned regularly with soap and water for at least 20 secs
- Please contact us by phone or email, unless essential don’t pop in and see us
- If you feel unwell, return home immediately. Once home let us know.
- Always observe social distancing
- Respect our team and fellow guests
- Have a great stay with us

Thank you, take care, and have a happy holiday!

The safety and security of our guests and staff remain our highest priority, as it always has been.

As a leading UK holiday provider, we always focus on the highest standards of cleanliness and hygiene in our accommodation and our guest and public areas.

With specific regard to the current coronavirus situation, we have taken additional measures to make our cleaning and hygiene practices even more rigorous, based upon the official advice.
All our staff are receiving ongoing daily & weekly briefings and have been issued with updated operating procedures.

The frequency of cleaning of our guest areas has increased specifically including but not just limited to; receptions, leisure & entertainment areas, cafes, bars, restaurants, pools, hard surfaces, door handles, public bathrooms, etc and we have continued the use of appropriate and recommended types of disinfectant and cleaning materials.

We naturally continue to clean on both arrival and departure of all internal and external areas of our guest accommodation, all linens, towels, etc are professionally cleaned, and replaced, and we have enhanced cleaning procedures in place for our housekeeping teams. 

We recommend that you follow the Chief Medical Officers advice and wash your hands frequently and for a minimum of 20 seconds. We have increased the deployment of antibacterial hand sanitizers throughout our guest areas.

We have not had an outbreak of Coronavirus on any of our resorts and to help this continue, we are implementing strict cleaning procedures and increased the number of easily accessible santisers.

Please refer to our booking terms and conditions for information about cancellation, for bookings beyond our closed period. As it stands there have been no changes in our policy. 

Terms and conditions may be different with other providers, if you need more information whilst our resorts have closed due to Coronavirus and you have booked through a third party, for example Hoseasons, Secret Escapes, Booking.com, Expedia, Michael Paul Holidays, Red Funnel or Pitchup, please contact them directly with any queries.

If you have booked to visit the Isle of Wight through Red Funnel or WightLink, you will need to speak to them directly. If we have booked your ferry for you and you are due to travel up to July 3rd, please call us but bear with us as our phone lines are very busy. 

Please check with your travel insurance provider for their terms and conditions. We always recommend you obtain relevant travel insurance prior to travelling to any destination, UK or Abroad. 

Currently, only The Bay Filey resort and Retallack Resort & Spa issue a leisure pass for guests. No passes are required at other resorts. Please check at your resort reception on arrival for local restrictions and opening hours.

You can book your activities here

You can find what entertainment is on, on the resort page you're staying at. It will be under the tab Activities. View our resorts here

On arrival, your resort reception will issue you with a welcome pack that will contain all opening hours for the resort during your stay. Prior to your stay please use the “contact us” page and select your chosen resort for details. 

All our resorts have the ability for guests to hire out our facilities for events and functions. Please use the “Contact us” to reach out to your preferred resort to see if they can meet your needs.

All of our resorts have the ability to check in out of hours. Your resorts will advise you on your pre-arrival call how to collect your keys of you are arriving out of reception hours. If you would like to confirm this prior to your pre-arrival call please use the “Contact us” page and select your resort

Out of hours emergency contact details can be found in your welcome pack and on your accommodation keys. Please remember that the emergency number is for emergency situations only.

Yes, all we ask is that on your supermarket notes, you ask for the driver to sign in at reception when he arrives on site.

Please give our online booking number a call on 03333 700 555

Yes, Bed Linen is provided in all accommodation

If you booked directly with Aria Resorts, please call our central bookings number on 03333 700555
If you booked with Booking.com or any other 3rd party company, please contact them directly.

Yes, In most of our accommodation there will be a set of towels provided, however, we always suggest to bring a more, just in case.

We have a maximum of 2 dogs only, however, please check with resort on certain circumstances

Yes, guests can visit your accommodation and use the facilities.

Yes, you can bring your own BBQ. However, please ensure it follows fire safety rules and the BBQ should always be raised from the ground/grass.

Please visit the contact us page and fill out the form or contact the resort specifically.

Yes, you can, you will need to have your own specific reservation number, departure date and the surname for the booking to log in. Please visit the my booking section