Coronavirus Update

Updated 09.09.20

As per the latest Government News regarding social gatherings, now being limited to six people:
Most of our accommodation across our resorts sleeps up to 6 guests your booking will remain unaffected. 

For those of you who have booked in one of our four or six bedroom accommodations, with seven or more guests from multiple households, your booking may be affected from 14 Sept 2020. Therefore, please call our reservations team on: 03333 700 555 for more information. 

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FAQs

See below some of the questions we get frequently asked

The latest Government advice is that you can now freely travel to our resorts in England, so pack up the car, enjoy your journey to us and then relax on your holiday.

Just to remind you, you will be required to wear a face covering while travelling on the ferry to the island. This is in line with the Government's advice for face coverings to be worn on all public transport.


For more information about your ferry travel, please take a look at the Red Funnel and Wightlink websites to check their crossing advice and the safety measures in place.

It's a new way to holiday for a while, but if we all work together to follow the safety and social distancing measure, everyone can have a fantastic holiday with us.

 

The safety and security of our guests and staff remain our highest priority, as it always has been.

As a leading UK holiday provider, we always focus on the highest standards of cleanliness and hygiene in our accommodation and our guest and public areas.

With specific regard to the current coronavirus situation, we have taken additional measures to make our cleaning and hygiene practices even more rigorous, based upon the official advice.
All our staff are receiving ongoing daily & weekly briefings and have been issued with updated operating procedures.

Our Charter:

You are in safe hands, with our commitment to you…

  • A fully trained and aware team
  • Increased cleaning procedures
  • Antibacterial spray available in central facilities
  • Alcohol hand gel available in central facilities
  • Perspex barriers at service areas
  • Social distancing markings on the floor
  • Facility capacities, where open, reduced to promote social distancing
  • One-way systems in effect to reduce congestion
  • Non-contact service is possible

 

The frequency of cleaning of our guest areas has increased specifically including but not just limited to; receptions, leisure & entertainment areas, cafes, bars, restaurants, pools, hard surfaces, door handles, public bathrooms, etc and we have continued the use of appropriate and recommended types of disinfectant and cleaning materials.

We naturally continue to clean on both arrival and departure of all internal and external areas of our guest accommodation, all linens, towels, etc are professionally cleaned, and replaced, and we have enhanced cleaning procedures in place for our housekeeping teams. 

We recommend that you follow the Chief Medical Officers advice and wash your hands frequently and for a minimum of 20 seconds. We have increased the deployment of antibacterial hand sanitizers throughout our guest areas.

Rest assured, we have been following the Government's guidance about safety and social distancing measures closely and making them our top priority. We're doing everything we can to safeguard the health and wellbeing of our guests and staff including deep cleaning all our accommodation and resort facilities and following our charter of increased cleanliness and safety measures.

We have not had an outbreak of Coronavirus on any of our resorts and to help this continue, we are implementing strict cleaning procedures and increased the number of easily accessible santisers.

Please refer to our booking terms and conditions for information about cancellation, for bookings beyond our closed period. As it stands there have been no changes in our policy. 

Terms and conditions may be different with other providers, if you need more information whilst our resorts have closed due to Coronavirus and you have booked through a third party, for example Hoseasons, Secret Escapes, Booking.com, Expedia, Michael Paul Holidays, Red Funnel or Pitchup, please contact them directly with any queries.

Please check with your travel insurance provider for their terms and conditions. We always recommend you obtain relevant travel insurance prior to travelling to any destination, UK or Abroad. 

Retallack Resort, The Bay Filey, The Lakes Rookley and Bude Holiday Resort are open all year round. Newquay Bay Resort, Newperran, Moffat Manor, St Helens Coastal Resort and The Bay Colwell are open from 5th February until 2nd November. Swanage Bay View is open from 1st March until 15th January.

Currently, only The Bay Filey resort and Retallack Resort & Spa issue a leisure pass for guests. No passes are required at other resorts. Please check at your resort reception on arrival for local restrictions and opening hours.

You can book your activities here

You can find what entertainment is on, on the resort page you're staying at. It will be under the tab Activities. View our resorts here

On arrival, your resort reception will issue you with a welcome pack that will contain all opening hours for the resort during your stay. Prior to your stay please use the “contact us” page and select your chosen resort for details. 

All our resorts have the ability for guests to hire out our facilities for events and functions. Please use the “Contact us” to reach out to your preferred resort to see if they can meet your needs.

All of our resorts have the ability to check in out of hours. Your resorts will advise you on your pre-arrival call how to collect your keys of you are arriving out of reception hours. If you would like to confirm this prior to your pre-arrival call please use the “Contact us” page and select your resort

Out of hours emergency contact details can be found in your welcome pack and on your accommodation keys. Please remember that the emergency number is for emergency situations only.

Yes, all we ask is that on your supermarket notes, you ask for the driver to sign in at reception when he arrives on site.

Please give our online booking number a call on 03333 700 555

Yes, Bed Linen is provided in all accommodation

If you booked directly with Aria Resorts, please call our central bookings number on 03333 700555
If you booked with Booking.com or any other 3rd party company, please contact them directly.

Yes, In most of our accommodation there will be a set of towels provided, however, we always suggest to bring a more, just in case.

We have a maximum of 2 dogs only, however, please check with resort on certain circumstances

Yes, guests can visit your accommodation and use the facilities.

Yes, you can bring your own BBQ. However, please ensure it follows fire safety rules and the BBQ should always be raised from the ground/grass.

Please visit the contact us page and fill out the form or contact the resort specifically.

Yes, you can, you will need to have your own specific reservation number, departure date and the surname for the booking to log in. Please visit the my booking section

As per the announcement from HM Government on 08.07.20, VAT will decrease from 20% to 5% to help the hospitality industry recover from the impact of the pandemic, it is designed to help with cash flow and the payment of bills to our suppliers etc, and we are grateful for this assistance having been closed for over three months. 

VAT is chargeable at the point of invoice so invoices prior to the 16.07.2020 will still carry a 20% VAT burden that we have to pay.  

Our holiday prices are a fully inclusive rate of all taxes and we do not invoice VAT separately

We are committed to providing the most competitive value for money across the range of accommodation and resorts that we offer. We will continue to always provide great savings and offers throughout the year for all our guests, and the VAT change will help with this and for our industry recover! 

Please keep an eye out for our email promotions or visit our offers page for more details. 


 

Play your part, how you can help us:
- Don’t travel if you have a high temperature, please call our team on 03333 700 555 for alternative options in line with booking T&Cs
- Please use the hand gel and antibacterial spray provided
- Please ensure your hands are cleaned regularly with soap and water for at least 20 secs
- Please contact us by phone or email, unless essential don’t pop in and see us
- If you feel unwell, return home immediately. Once home let us know.
- Always observe social distancing
- Respect our team and fellow guests
- Have a great stay with us
-Thank you, take care, and have a happy holiday!