Our Booking Promise

Here's what you need to know...

In these unprecedented times, things are changing at the drop of a hat. But that doesn't mean you shouldn't plan for that time when you can go away with the family in 2021 and enjoy a UK holiday with Aria Resorts. 

That is why we have created our booking promise. If your holiday has to change, due to UK Government health measures and either our resorts have had to close or if it is unlawful for you to travel or stay overnight due to the tier restrictions at your primary residence then we will move your booking free of charge* or issue you with a credit voucher** and if necessary we'll give you a full refund. 

No Fuss, No Hassle, No Problem. 

*Move your booking  - We will help you move your booking to a later date or even a new resort with no fees, if the cost of your new holiday is higher than your original booking, then you’ll need to pay the difference, if it's lower we will refund the difference.

**Credit Voucher – If you are not sure when you want to rebook for, we can issue you a credit voucher for the amount you have currently paid for your holiday. We will hold the credit safely and securely for you and issue you a credit voucher for you to use when you are ready to book.  The credit vouchers can be used on holidays arriving before 31st December 2021.  

For all other instances our standard terms and conditions apply.

Call us if you require more information on our booking promise; 03333 700 555

So, relax, plan 2021 like it's 2019, and book with confidence with Aria Resorts.  

Please check our booking terms and conditions if you require information on anything else.  

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Our commitment to you

You are in safe hands,

- A fully trained and aware team
- Increased cleaning procedures
- Antibacterial spray available in central facilities
- Alcohol hand gel available in central facilities
- Increased chlorine levels in leisure and spa pools
- Perspex barriers at service areas
- Social distancing markings on the floor
- Facility capacities, where open, reduced to promote social distancing
- One-way systems in effect to reduce congestion
- Non-contact service is possible

Play your part, how you can help us:
- Don’t travel if you have a high temperature, please call our team on 03333 700 555 for alternative options in line with booking T&Cs
- Please use the hand gel and antibacterial spray provided
- Please ensure your hands are cleaned regularly with soap and water for at least 30 secs
- Please contact us by phone or email, unless essential don’t pop in and see us
- If you feel unwell, return home immediately. Once home let us know.
- Always observe social distancing
- Respect our team and fellow guests
- Have a great stay with us

Thank you, take care, and have a happy holiday!

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